FAQ

FAQ

FAQ

What services are available?

• Meal preparation
• Bathing assistance
• Shaving & hair care
• Medication reminders
• Caregiver respite
• Supervision of safety
• Housekeeping
• Security calls
• Access to skilled nursing, rehabilitation, home therapies, and other supportive services

What is home health care?

Home health care helps individuals live independently for as long as possible, given the limits of their medical condition. It covers a wide range of services and can often delay the need for long-term nursing home care.

More specifically, home health care may include occupational and physical therapy, speech therapy, and even skilled nursing. It may involve helping the elderly with activities of daily living such as bathing, dressing, and eating. Or it may include assistance with cooking, cleaning, other housekeeping jobs, and monitoring one’s daily regimen of prescription and over-the-counter medications.

At this point, it is important to understand the difference between home health care and home care services. Although they sound the same (and home health care may include some home care services), home health care is more medically oriented. While home care typically includes chore and housecleaning services, home health care usually involves helping seniors recover from an illness or injury. That is why the people who provide home health care are often licensed practical nurses, therapists, or home health aides. Most work for home health agencies, hospitals, or public health departments that are licensed by the state.

How will I pay?

Generally, you will be billed for services weekly. Services may be covered by your long-term care insurance or you can pay by check or credit card.

What does my insurance cover?

We can help you determine what services may be covered by your private health insurance or long term care insurance in one easy phone call. Our experienced staff can discuss this with you during your initial consultation.

How will AstraCare home health services assure my peace of mind?

We can assure you that every caregiver has a long reputable history of professionalism and expertise. Upon request, you may view and verify all their credentials. Our caregivers undergo an extensive screening and training process, verifying all licenses and certifications as well as detailed background checks, employment verification and reference checks.

Our registered nurses perform assessments and supervisory visits and report to out of town family members to ensure that they receive regular updates on the quality of care and progress.
Our patient care coordinator also keeps in touch with our clients to be certain that our caregivers are performing the assigned tasks according to the plan of care.

Why choose AstraCare?

AstraCare LLC is state licensed and insured. We are a dependable, affordable company and dedicated to placing high caliber caregivers with our clients. Click each license below to view the details.

Can you send someone within 24 hours?

Absolutely!!! Our friendly and professionally trained staff and caregivers are able to respond to your immediate needs.

How do I arrange for home care services?

Just a telephone call to our office will start your request or inquiry for your home care services. One of our professional patient care coordinators will be able to make recommendations as to what steps to follow because each individual case is different.

Are your services supervised?

Yes. Our registered nurses perform assessments and supervisory visits. Our patient care coordinator will also keep in touch with clients to be certain that our caregivers are on time and performing the assigned tasks according to the plan of care. We also provide our client’s families, wherever they may be in the country, with weekly reports and updates on the quality of care and progress.

Will you contact my doctor?

Our patient care coordinator will be the liaison between the patient and the doctor’s office to ensure we are up to date with all the doctors’ orders and follow the doctor’s care plan.

What if I am displeased with my caregiver?

In the event a client is displeased with service rendered by a particular caregiver, you can request a replacement at any time.

What happens if my caregiver gets sick?

We are able to provide a replacement caregiver immediately. We have a standby team ready at all times. We do not take risks. Your safety and well-being are our primary concern. A simple telephone call to our scheduling desk, and we will send someone immediately!

How do I go about activating and processing my insurance?

Someone from our claims department will be in touch with your insurance company to activate and process the necessary claims form. You need not worry about any of it, and you can choose to do this with the care coordinator or leave the process entirely up to them. Our goal is to make it easy and stress free for you.

Do I have to pay first out of pocket and wait for reimbursement from the insurance company?

We can accept an assignment of benefits, and we will pay the caregiver on your behalf.

Can I pay for services with a credit card or pay online?

You have the options of making payment by check or credit card. We accept Visa, MasterCard, Discover, and American Express.

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